FAQ

My Apartment

• My doorbell is not working, what can I do?
• Why do the blinds sometimes automatically go up?
• How can I open doors with smart locks?
• Can I turn off the ventilation? 
• How can I see who is ringing at my door?
• My door key seems not to work. How can I get a new one?

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The GROPYUS-App

• My GROPYUS app is not working, what can I do?
• What do I need to use the app?
• What is the GROPYUS App?
• How can I connect the GROPYUS app on my mobile phone with the apartment? 
• Why does the light or blind icon in the app not match what I see?
• What devices can I control with my GROPYUS app?

Home Dashboard

• How does the Home Dashboard on the tablet work?
• The dashboard asks me to select a certificate. What should I do?
• How do I switch the intercom mute function on and off?
• How can I change the volume of the intercom?
• Why does the light or blind icon on the tablet not match what I see?

Services

• How can I book the Internet?
• Price list
• My Internet is not working, what can I do?
• How fast is the internet usually?
• How can I change my Wifi password? 

My Account

• I can't log in to my account. What can I do?
• How can I change my email address?

Data Privacy

• How is my data used?

Contact

• Click here to contact us

About us

• Who are we?